Hello!
We have recently upgraded our Ovatu system to Ovatu Next. For our clients this should be seamless, but if you do encounter any issues please do let us know.
Please note a minor change in booking requirements for our two full body options - we now require at least 48 hours notice of cancellation or rescheduling as well as 50% on booking. Cancel more than 48 hours before your appointment and receive a full refund or reschedule with more than 48 hours notice and the money paid will be moved to your new appointment. If notice is received less than 48 hours prior then monies paid clear the cancellation fee due. Please note this decision has not been made lightly, it comes after an increase in late cancellations and no-shows for long appointments which we then often cannot fill at such short notice.
Thank you for your continued custom and please stay safe. We hope to see you soon!
The Hot Wax London team
We have recently upgraded our Ovatu system to Ovatu Next. For our clients this should be seamless, but if you do encounter any issues please do let us know.
Please note a minor change in booking requirements for our two full body options - we now require at least 48 hours notice of cancellation or rescheduling as well as 50% on booking. Cancel more than 48 hours before your appointment and receive a full refund or reschedule with more than 48 hours notice and the money paid will be moved to your new appointment. If notice is received less than 48 hours prior then monies paid clear the cancellation fee due. Please note this decision has not been made lightly, it comes after an increase in late cancellations and no-shows for long appointments which we then often cannot fill at such short notice.
Thank you for your continued custom and please stay safe. We hope to see you soon!
The Hot Wax London team